{{ h.k }}

{{ h.v }}

{{ healthInsight }}

{{ cust.status }} {{ cust.risk }} RISK ⏻ Debits blocked

{{ cust.legal }} · {{ cust.id }} · {{ cust.city }}, {{ cust.country }} · customer since {{ cust.since }}

✦ AI summary

Secure message

{{ freezeLabel }}

{{ f.k }} {{ f.v }}

{{ t.initials }}

{{ t.name }}

{{ t.role }}

{{ t.label }}

{{ s.kNice }}

{{ s.v }}

{{ s.foot }}

Recent movement

Last five transactions

{{ r.icon }}

{{ r.desc }}

{{ r.meta }}

{{ r.amount }}

{{ r.status }}

Open items

{{ cust.openCount }} need attention

{{ o.kind }}

{{ o.title }}

{{ o.meta }}

›

Business & multi-currency accounts

Statement

Open account

CURRENCY

IBAN / SORT

TYPE

STATUS

BALANCE

DAILY LIMIT

{{ a.ccy }}

{{ a.iban }}

{{ a.type }}

{{ a.status }}

{{ a.balance }}

{{ a.limit }}

Internal transfer

Adjust limits

Close account

Issued cards

Issue card

{{ c.holder }}

{{ c.pan }}

{{ c.form }}

{{ c.ccy }}

{{ c.status }}

{{ c.spend }} / {{ c.limit }}

{{ c.action }} PIN Replace

Directors, shareholders & ultimate beneficial owners

{{ p.initials }}

{{ p.name }}

{{ p.role }} · {{ p.holding }}

{{ ch.label }}

{{ p.meta }}

Document vault

Request document

DOCUMENT

CATEGORY

UPLOADED

EXPIRY

VERSION

{{ d.name }}

{{ d.cat }}

{{ d.uploaded }}

{{ d.expiry }}

{{ d.version }}

Compliance file

SCREENING RESULTS

{{ s.label }}

{{ s.meta }}

{{ s.result }}

RISK ASSESSMENT

{{ cust.riskScore }}

composite score · reviewed {{ cust.lastReview }}

{{ f.label }}{{ f.val }}

Start periodic review

Escalate to Risk

File SAR note

Support history

{{ t.id }}

{{ t.subject }}

{{ t.status }}

{{ t.owner }}

{{ t.updated }}

Programme configuration

{{ smeCfg.lineage }}

{{ smeCfg.dirtyLabel }}

Discard

{{ smeCfg.pubLabel }}

{{ k.k }}

{{ k.v }}

{{ k.foot }}

ASSIGNED PROGRAMME

{{ smeCfg.prgName }} {{ smeCfg.prgCode }} · {{ smeCfg.prgVer }} {{ smeCfg.prgMigration }}

Effective from {{ smeCfg.prgFrom }}

Open programme

EFFECTIVE CAPABILITIES — TRIBE ∩ BANK ∩ PROGRAMME ∩ SME

{{ c.label }} {{ c.v }}

{{ c.why }}

EFFECTIVE VALUES

{{ r.k }}

{{ r.v }}

SME-SPECIFIC RESTRICTIONS AND OVERRIDES

Add restriction

No SME-specific restrictions. This customer receives the programme defaults in full.

{{ o.label }} {{ o.def }} → {{ o.val }} {{ o.dir }}

{{ o.reason }}

Approved by {{ o.by }} · {{ o.at }} · effective {{ o.eff }} · expiry {{ o.exp }}

PREVIEW SME EXPERIENCE

{{ r.role }}

{{ smeCfg.previewNote }}

NAVIGATION THEY SEE

{{ n.label }}

NOT AVAILABLE TO THEM

{{ n.label }}

{{ n.why }}

ACTIONS

{{ a.label }}

{{ a.v }}

ASSIGNED PROGRAMMES

{{ p.label }} DRAFT

{{ o }}

{{ p.hint }}

LIMITS FOR THIS CUSTOMER

{{ l.label }} DRAFT

{{ l.hint }}

MODULES ENABLED FOR THIS CUSTOMER {{ smeCfg.modSummary }}

{{ m.label }} DRAFT OFF AT PROGRAMME LEVEL

{{ m.meta }}

FORMS IN USE

{{ fm.label }}

{{ fm.meta }}

Open →

Forms are inherited from the programme. Edit them once in Programme Configuration rather than per customer.

CONFIGURATION HISTORY

{{ h.what }}

{{ h.who }} · {{ h.when }}

Activity timeline

{{ t.when }} · {{ t.who }}

{{ t.what }}

{{ t.detail }}

Internal notes

Save note

Create task

Tasks

{{ taskSummary }}

{{ t.tick }}

{{ t.title }}

{{ t.meta }}

{{ t.note }}

{{ t.priority }}

{{ n.who }} · {{ n.when }}

{{ n.text }}

{{ h.k }}{{ h.v }}

{{ p.k }}{{ p.v }}

{{ app.stage }} {{ app.flowLabel }}

{{ app.id }} · {{ app.sector }} · {{ app.country }} · submitted {{ app.age }} ago via {{ app.source }} · owner {{ app.owner }}

Assign task

✦ AI pre-check

{{ d }}

{{ c.mark }}

{{ c.label }}

{{ c.meta }}

{{ appErr }}

{{ payDetail.risk }} risk

Payment timeline

DECISION

{{ payDetail.relLabel }}

{{ payDetail.roleNote }}

CARDHOLDER

CUSTOMER

FORM

STATUS

SPEND / LIMIT

CONTROLS

CARD CONTROLS — SELECTED PROGRAMME

SPEND BY CATEGORY — 30 DAYS

⌕

{{ relCount }}

Opportunity pipeline

Follow-ups due

{{ rel.stage }}

{{ s.label }}

Advance to {{ rel.nextStage }}

Relationship history

NEXT ACTION

{{ rel.nextAction }}

Due {{ rel.due }} · owner {{ rel.rm }}

RELATIONSHIP HEALTH

Account opening requests

Submitted by SME customers · two approvals required before an IBAN is issued

{{ req.risk }} risk

“{{ req.purpose }}”

Decision

Confirm the account you are opening, then record your rationale. Both are written to the audit trail.

Decision rationale

Approval chain

✦

{{ req.blockers }} of {{ req.total }} checks need attention. Stated volumes are consistent with the customer's filed accounts and existing utilisation, so the requested limit is proportionate. Anything amber should be cleared before countersign rather than after.

POLICY APPLIED

Two-operator approval · account opening
Risk appetite · {{ req.risk }} rated customers
Safeguarding · client money segregation
Limits · daily payment ceiling on new accounts

{{ kase.customer }} · {{ kase.type }}

{{ kase.alert }}

{{ kase.detail }}

Case evidence

Case history

{{ c.label }}

{{ gen.count }}

{{ c.label }}

Escalate

{{ m.label }}